Cookie Policy
This Cookie Policy explains how we use cookies and similar tracking technologies on our online gambling platform. By continuing to use our services, you acknowledge that you have read and understood this policy and consent to our use of cookies as described herein. This policy complies with the UK Privacy and Electronic Communications Regulations and the Data Protection Act 2018.
What Are Cookies
Cookies are small text files that are stored on your device when you visit our website. These files contain information that helps us recognise your device and remember certain information about your preferences and actions. Cookies enable us to provide you with a personalised gaming experience and ensure our platform functions properly. We also use similar technologies such as web beacons, pixel tags, and local storage objects that serve comparable functions to cookies.
Cookies can be classified as either session cookies, which are deleted when you close your browser, or persistent cookies, which remain on your device for a predetermined period or until you delete them manually. Understanding these technologies is essential for making informed decisions about your privacy preferences while enjoying our gaming services.
Types of Cookies We Use
Our platform utilises several categories of cookies to deliver optimal gaming experiences:
- Strictly Necessary Cookies: Essential for basic website functionality, account access, and secure transactions
- Performance Cookies: Collect anonymous information about how visitors use our site to improve performance
- Functionality Cookies: Remember your preferences and personalise your gaming experience
- Targeting Cookies: Track your browsing habits to deliver relevant promotional content and advertisements
- Analytics Cookies: Help us understand user behaviour and measure the effectiveness of our marketing campaigns
- Security Cookies: Protect against fraudulent activity and maintain the integrity of your gaming sessions
Purpose and Legal Basis
We use cookies for various legitimate purposes including maintaining account security, processing gaming transactions, preventing fraud, and complying with UK Gambling Commission requirements. Our legal basis for processing includes your consent for non-essential cookies, legitimate interests for improving our services, and legal obligations for maintaining gaming records and player protection measures.
The purpose of our cookie usage extends to enhancing responsible gambling features, customising game recommendations, and ensuring compliance with anti-money laundering regulations. We also use cookies to verify age restrictions and maintain detailed records as required by UK gambling legislation.
Third-Party Cookies
Our platform may contain third-party cookies from trusted partners including payment processors, game providers, customer support services, and analytics companies. These external parties operate under their own privacy policies and cookie practices. We carefully select third-party providers who demonstrate compliance with UK data protection standards and gambling regulations.
Third-party cookies help us integrate essential services such as secure payment gateways, live chat support, social media features, and advanced gaming analytics. While we cannot control these external cookies directly, we ensure our partners maintain appropriate data protection standards and provide transparent information about their cookie usage.
Cookie Duration and Retention
Different cookies have varying retention periods based on their specific functions. Session cookies expire immediately when you close your browser, while persistent cookies may remain active for periods ranging from twenty-four hours to several years. Functional cookies typically last between one month and two years, depending on their purpose and your interaction patterns.
We regularly review and update cookie retention periods to ensure they align with their intended purposes and comply with data minimisation principles. Security-related cookies may have shorter lifespans, while preference cookies might persist longer to maintain your personalised settings across multiple gaming sessions.
Managing Your Cookie Preferences
You have complete control over cookie settings and can modify your preferences at any time through multiple methods:
- Use our Cookie Preference Centre accessible from the website footer
- Adjust settings directly through your browser’s privacy controls
- Contact our customer support team for assistance with cookie management
- Utilise browser extensions designed for cookie and privacy management
- Clear existing cookies through your browser’s clearing functions
Please note that disabling certain cookies may impact your gaming experience and limit access to specific features or promotional offerings.
Browser-Specific Instructions
Each browser provides different methods for managing cookies. Here are instructions for popular browsers:
- Chrome: Navigate to Settings > Privacy and Security > Cookies and other site data
- Firefox: Access Options > Privacy & Security > Cookies and Site Data
- Safari: Go to Preferences > Privacy > Manage Website Data
- Edge: Visit Settings > Cookies and site permissions > Cookies and site data
- Internet Explorer: Select Tools > Internet Options > Privacy tab
Impact of Disabling Cookies
Disabling cookies may significantly affect your gaming experience and access to essential features. Without necessary cookies, you may encounter difficulties logging into your account, making deposits or withdrawals, accessing game history, or receiving personalised game recommendations. Some responsible gambling tools and security features also rely on cookies to function properly.
While you maintain the right to refuse cookies, doing so may result in reduced functionality and a less personalised gaming experience. We recommend maintaining essential cookies while customising preferences for optional tracking and marketing cookies based on your individual privacy preferences.
Data Protection and Security
We implement robust security measures to protect cookie data and associated personal information. All cookie-related data transmission occurs through encrypted connections, and we maintain strict access controls limiting who can view or process cookie information. Our security protocols comply with UK data protection standards and gambling industry best practices.
We regularly audit our cookie practices and security measures to identify potential vulnerabilities and ensure continued compliance with evolving privacy regulations. Any personal data collected through cookies is handled according to our comprehensive Privacy Policy and applicable UK legislation.
International Transfers
Some cookies and associated data may be processed by third-party service providers located outside the UK. When international transfers occur, we ensure appropriate safeguards are in place, including adequacy decisions, standard contractual clauses, or other approved transfer mechanisms as recognised under UK data protection law.
We maintain detailed records of all international data transfers and regularly review the adequacy of protection measures. Our commitment extends to ensuring your cookie data receives equivalent protection regardless of processing location.
Updates and Changes
This Cookie Policy may be updated periodically to reflect changes in our practices, technology, or legal requirements. We will notify users of significant changes through prominent website notices or direct communications. The effective date of any updates will be clearly indicated, and continued use of our services following policy changes constitutes acceptance of the revised terms.
We encourage regular review of this policy to stay informed about our cookie practices and any modifications that may affect your privacy preferences or gaming experience.
Last updated: December 2024